With the absence of physical symptoms in many individuals affected with the coronavirus, we understand that every interaction presents a risk. At Cars Plus, we operate with an abundance of caution to reduce the likelihood of exposure. Here are 8 steps we are taking to reduce exposure to the Corona virus (COVID-19) at our Service Department for our employees and customers.
1. We Send Our Sick Staff Home.
Because we are unaware if either customer or staff is infected with the virus, we do not allow sick employees on the premises.
2. Clean! Clean! Clean!
We place a major priority on cleanliness. We want to make sure our customers have the confidence in visiting our Service Department, so we take extra steps to ensure all areas where our customers and staff interact are free of potential exposure to the virus. We also have a supply of hand sanitizer available in public areas for use.
3. No More Waiting.
Because the CDC announced that all public gatherings present a potential threat to exposure, we understand that customers do no want to sit in the waiting area. So during the appointment and scheduling process over the phone, we offer customers the option to drop off their vehicle rather than waiting at the dealership.
4. Expedite Vehicle Drop Off/Pick Up.
To minimize health risks, our staff must check-in vehicles promptly at the Express Lane to help our customers be on their way with just a single-point interaction. The same goes for vehicle pick up when the service is completed. All staff will be wearing gloves and using disinfectant wipes to clean the service lane, tablet screens, POS machines, and any other equipment used by customers and staff.
5. We Wipe Down Loaners/Shuttles Often.
We understand customers can be afraid to let anyone touch their vehicle or climb inside a taxi or dealer shuttle, so to ensure customer confidence, our shuttle drivers practice cleanliness and regularly sanitize and wipe down vehicles before and after each pick up and delivery.
6. Mobile Service/Vehicle Pick-Up Services.
Some customers are anxious about stepping out of their homes to meet their scheduled appointment, so we are able to provide a pickup and delivery service so that our customers don’t have to leave the their home.
7. Vehicle Wipe Down.
To protect our employees and customers, all service vehicles are wiped down and disinfected immediately before and after a service or repair to reduce the chance of exposure.
8. Home Delivery & Test Drives.
We take the car-buying process to our customers! They can easily perform test drives right at their drive way without having to visit the dealership. Call 477-7807 to schedule your test drive at home today.
WE ARE OPEN TO SERVE YOU
Monday-Saturday: 8:00am to 5:00pm
Facebook @ Cars Plus Guam