All points below are applicable during the Period only. the Period is from1st of March till 30th of june.
Q: What would be the coverage of extended warranty for COVID-19? A: Basically extended warranty will be effective to all kinds of warranty claims (W,P,A) except Spare parts claim (S type).
Q: Will mileage be extended as well? A: Hyundai is committed to the safety of our customers and therefore encourages adherence to stay-at-home orders and physical distancing guidelines set by local/federal governments. Thus, only time of period will be extended until the end of May 2020, without extending mileage.
Q: Will extended warranty be effective to every vehicle from Hyundai? A: No, extended warranty will be effective with Passenger vehicles only. (Commercial vehicles are not included)
Q: What would be the standard of calculating repair date? A: Repair date will be counted with RO open date. So if vehicle visits dealer shop before the end of May, regardless of RO close date, claims will be approved.
※ For detailed instruction, please contact regional warranty manager.
Q: Does extended warranty end at 31st of May 2020? Or can it be extended further? A: Yes, HMC plans to operate warranty extension program until 31st of May only. However, if COVID-19 gets more severe, we may consider extending even further.
Q: If customer had a repair with his/her own expense before the program is announced, can he/she get reimbursement for it? A: No, HMC reimburses only for repairs which was done in official Hyundai dealer shop, after the program is announced. Thus customer’s expense won’t be paid by HMC.
Q: Do Genesis vehicles have extended warranty as well? A: Yes, Genesis vehicles will have extended warranty until end of May 2020 as well.
Q: If Dealership staff goes into self-Isolation or the Dealerships have to shut their sites and they cannot complete submission of claims will the submission period for claims be extended by HMC? A: HMC will remove the PWA4 logic during the corona issue to ease local warranty operation.
※ PWA4 logic - standard period for the claim submission will be removed until further notice is released.
Q: Customers or Hyundai Dealer not wanting the customer to touch or sign the Job cards. A: As such for a limited period the requirement for the customer to sign the Job Card is put on hold.
※ New process may be used, if other means to ensure a safety way of obtaining customer signature (e.g. disposable gloves or pen give away) cannot be implemented, and requirement is where the Dealership Aftersales/Service Manager must sign the Job Card on the customers’ behalf. However all supporting information must be available (i.e. Entry in the booking diary either DMS electronic record or Manual diary) all other warranty policies in regards to supporting documentation still apply.
Q: How do we submit warranty extension claims through GWMS? A: There will be no change in process of submitting claims through GWMS, however updated warranty end period will be shown in VIN inquiry screen for your information. Claim submission is not allowed until HMC finishes system update. So please do not submit any warranty extension claims until HMC gives you a further notice.
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